Feedback to account
Hey Spencer, I dont seem to be able to reply to your (much appreciated) feedback in the support forums. It asks me to sign in (even if I am already signed in to my remx account in the same browser…and the sign-in seems to want a password (not my regular 2fa via email or crossmint that it asks in my usual sign-in process…) are the two platforms not linked? I cant find a link anywhere on the remx dashboard for the support forum either (aside from to submit a new issue/feature request) — so Im asking here is if that is not a feature, to access the forum, maybe it should be - unless you can explain it.
PS Im in South Africa and use Brave as my Remx Browser.
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Comments3
Dan
Nov 22, 2024
Ok, cool Ive logged an account here now. Ye I use Brave for Remx and all web3, it’s been my go-to since I started. The bug is a bit frustrating. Like now I have logged into remx but cant seem to collect or tip even after refreshing, tho I can like and comment…? also I see someone has tipped a recent piece but its not showing up in my earnings page so I cant see who or thank them, Ill check back in tomorrow. Maybe I need to update Brave again..? Will try that tomorrow as well. Truly do appreciate all your behind the scenes work!!!
Paul Spencer
Nov 22, 2024
Great. Again, apologies that things are frustrating for you and thanks for sticking with it.
Paul Spencer
Nov 22, 2024
Hi Dan,
the feedback forum should be accessible at feedback.remx.xyz. The service is provided by a third party and is not linked to Remx authentication unfortunately.
You can email me directly if you can’t log in: paul@creativelayer.com
I also use Brave (and the Brave wallet) with Remx, so that shouldn’t be a problem. I do know that Brave is more aggressive in security than other browsers, however I haven’t experienced the issue that you have so I doubt that’s a problem.
We use a service called Cloudflare which provides global caching and security, I asked on their support forum about this specific issue and they identified a potential problem in our configuration which I have adjusted this morning, it may perhaps improve the situation for you.
I appreciate your patience with me as I try to sort this out :)