Skip to main content

Tips

Report an Issue

Hello, sorry to bother you but I think there is a mistake in my earnings section. I received $26 (0.00703 ETH) in tips after transferring it to my wallet on 11/21/2024. I also received Collect2Earn Rewards twice (0.00015 ETH x 2) But now I see that there is only $22.15 (0.00609 ETH) in my earnings section. Can you check?

Posted by suleymantutus ·
Status: Completed8 comments

Log in to comment and vote

Comments8

  • Paul Spencer

    Team•

    Nov 25, 2024

    Hi, I will investigate this and get back to you once we figure out what is going on.

    • Suleyman Tutus

      •

      Nov 25, 2024

      Thank you for your interest.

      • Paul Spencer

        Team•

        Nov 25, 2024

        I notice that you gave out several tips since 2024-11-21 - did you use your Remx balance for these tips? We don’t currently list tips given in the Earnings page so if you did give tips from your balance this would account for the difference. Can you please confirm.

        • Suleyman Tutus

          •

          Nov 25, 2024

          No, I have never tipped from my Remx balance. I have always used my metamask wallet to tip.

          • Paul Spencer

            Team•

            Nov 25, 2024

            Ok, thanks for confirming! It will take me some time to trace all the transactions to determine why it doesn’t add up. We are currently rebuilding part of our database, once that is done and I’m sure all the data is correct I will dig into this.

            • Suleyman Tutus

              •

              Nov 25, 2024

              Thanks. I previously reported an issue with tips not showing up during the latest update. You reported that the issue was caused by the update and that it was fixed. I reported this issue because I thought it was a glitch in the system. Please don't worry about the tip amount not showing up, it's not a big deal. If there's a problem with the system, it's more important to know about it.

              I wish you good work.

              • Paul Spencer

                Team•

                Nov 25, 2024

                I have done more research and the difference between the tips shown and your balance is due to the 20% fee taken on tips to help run the platform and pay gas fees for users. Also, the $ amount shown is an estimate based on the current price of ETH and is varying wildly since the US election (mostly up which is good :))

                • Suleyman Tutus

                  •

                  Nov 25, 2024

                  Thank you so much. I think I tired you out. But I'm glad there were no mistakes. 🤗