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Unable to collect/tip

For the past few hours I’ve been unable to collect any pieces. It goes to the collection screen but the last message box does not move.

Status: Completed3 comments

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Comments3

  • Paul Spencer

    Team•

    Dec 7, 2024

    Hi, we have fixed the issue with collecting for free and tipping from balance that primarily affects mobile users but may have affected desktop users too. Please reload the site and it should work correctly now. If not, please try clearing your browser cache and reloading.

  • Paul Spencer

    Team•

    Dec 7, 2024

    Hi, sorry about this. There seems to be a bug on the mobile version of the site that is interfering with collecting. We are investigating and will fix asap.

  • Paul Spencer

    Team•

    Dec 7, 2024

    Hi, sorry you are having problems. There was an update to the site today that seems to require that you clear your cache and reload. Apologies for the errors.