Sorry for the delay in responding. I took a look into your issue. By chance, is that image something you took with your phone and uploaded without editing in some kind of photo editor? If so, it appears to be an issue with how some browsers handle images uploaded that way (because of how your device, especially iphones, save all the image data behind the scenes, include the rotation you took the image at) and wont automatically rotate it properly for you. Chrome seems to be a culprit to this, (I believe a coworker took a look in Safari and it worked for him).
We are currently working on a fix on our end to better this situation. As a quick fix, if you run an image through an editor (like photoshop) and save it there and use that image, it should use the correction rotation then.
I’ll let you know when the fix is in place though. Sorry for the inconvenience.
danwooproductions
•
Apr 22, 2025
Ahh np! Yeah it was a phone capture (android) and not edited. I noticed after that it only seemed to affect the preview thumbnail.
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Chris Arsenault
Apr 22, 2025
Hi Dan
Sorry for the delay in responding. I took a look into your issue. By chance, is that image something you took with your phone and uploaded without editing in some kind of photo editor? If so, it appears to be an issue with how some browsers handle images uploaded that way (because of how your device, especially iphones, save all the image data behind the scenes, include the rotation you took the image at) and wont automatically rotate it properly for you. Chrome seems to be a culprit to this, (I believe a coworker took a look in Safari and it worked for him).
We are currently working on a fix on our end to better this situation. As a quick fix, if you run an image through an editor (like photoshop) and save it there and use that image, it should use the correction rotation then.
I’ll let you know when the fix is in place though. Sorry for the inconvenience.
danwooproductions
Apr 22, 2025
Ahh np! Yeah it was a phone capture (android) and not edited. I noticed after that it only seemed to affect the preview thumbnail.