I believe this error is because of a wallet connection issue. This can happen with WalletConnect on mobile devices when the connection appears to be valid but has become disconnected.
I recommend manually disconnecting your wallet from Remx in your wallet. How you do this depends on which wallet you are using, in MetaMask you can find this in Settings → Experimental → WalletConnect and then long-press on the Remx connection to remove it.
Once your wallet is manually disconnected, reload Remx and then you should be asked to connect your wallet again and then the withdrawal should work.
Paul Spencer
Team•
Nov 5, 2024
Hi,
can you please clarify? I checked your account and your last withdrawal seems to have been processed successfully.
Tuanjonesart@gmail.com
•
Nov 5, 2024
I’m getting this at the top of the screen
Paul Spencer
Team•
Nov 5, 2024
Thanks for clarifying. I’ll look into this error and get back to you.
Paul Spencer
Team•
Nov 27, 2024
Hi, we’ve updated the withdrawal process can you please let me know if this now works for you?
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Comments5
Paul Spencer
Nov 6, 2024
I believe this error is because of a wallet connection issue. This can happen with WalletConnect on mobile devices when the connection appears to be valid but has become disconnected.
I recommend manually disconnecting your wallet from Remx in your wallet. How you do this depends on which wallet you are using, in MetaMask you can find this in Settings → Experimental → WalletConnect and then long-press on the Remx connection to remove it.
Once your wallet is manually disconnected, reload Remx and then you should be asked to connect your wallet again and then the withdrawal should work.
Paul Spencer
Nov 5, 2024
Hi,
can you please clarify? I checked your account and your last withdrawal seems to have been processed successfully.
Tuanjonesart@gmail.com
Nov 5, 2024
I’m getting this at the top of the screen
Paul Spencer
Nov 5, 2024
Thanks for clarifying. I’ll look into this error and get back to you.
Paul Spencer
Nov 27, 2024
Hi, we’ve updated the withdrawal process can you please let me know if this now works for you?