Paul Spencer

Team

Commented on Remx still down after 2 daysWe have identified the problem and fixed it.Commented on Withdraw earningsLooking into some issues with Remx right now. It looks like you are on mobile for withdrawing, this is often a problem with WalletConnect. I fyou are using MetaMask, you will need to go into MetaMask and disconnect the wallet connect session from remx and then connect again. Alte…Commented on Remx still down after 2 daysLooking at this now Commented on WithdrawlHi, you can see in the transaction details that it did indeed transfer funds to your wallet: https://basescan.org/tx/0x8757a8c716670c714b2e152ce9ca61d7928373be8e10a6d1cfc4ff743af61e23 Because we send the withdrawal transaction and pay the gas, it does not show up in your wallet u…Commented on Withdrawyes, unfortunately it is all or nothing. Working with a ledger directly has not worked well for me, I usually add my ledger to MetaMask when I need to and then remove it after. Ledger provides instructions on their support site on how to do this.Commented on Unable to log into my accountAre you logging in using your email or your wallet?Commented on Transfer TOKENIt is possible, I will check with the team. It’s a long weekend so it will be next Tuesday before I have an answer Commented on All of todays drops just say creating a moment or closedThere was an issue with Base which is resolved, we have reset all the moments. Thanks again Commented on All of todays drops just say creating a moment or closedThanks for letting us know! Someone will take a look as soon as possible Commented on I can't withdraw my REMX earningI’ve withdrawn your funds to your Phantom Wallet. Here is the transaction: https://basescan.org/tx/0xf079de37fa59cfdfb761452a441d3ea1407eecbad10f6b992495bc0877f73700 Commented on I can't withdraw my REMX earningHi, I will look into this for you.Commented on Cash outHi, I found the problem! You ended up with two accounts, one associated with your email address and one with your wallet address. I have fixed this so that your wallet is now connected to the account with your email address. Can you try again? Sorry this has been a painful proces…Commented on Cash outPlease send me your ETH address and I will see what I can do for you.Commented on Wallet SwappingOk it is expecting that you connect wallet with address 0xf15404472b4bccadc670ea13ca0a443099341b01 which you last connected using WalletConnect. What is the wallet address you want to use?Commented on Wallet SwappingThis is the profile associated with your email address https://remx.xyz/mirax-nft On your Earnings page it shows me that you have a $0 balance Commented on Wallet SwappingThis is an address for this wallet in the system, however its associated with your actual account. I’ve looked up by your email address and I see a second wallet address which is 0x28ca13ddeb51bbaa5d8d685a2fc9a5f3d832ed82. Neither account has a withdrawable balance at the moment.…Commented on walley connectionok, you are on mobile which means your wallet is connecting with Wallet Connect, which can be very unreliable. You will need to remove the Wallet Connect session in your wallet app. You should be able to find instructions by searching for your wallet app and “remove wallet connec…Commented on ı cant withdrow moneyHi, sorry you are having issues. In the FAQ you will find a section at the top with instructions on how to troubleshoot your wallet connection including a button allowing you to reset your wallet connection, which is often extremely helpful! https://remx.xyz/faq Commented on Last post created twiceI checked at there are no recent duplicates so I think this was a visual glitch Commented on Im not seeing any Upcoming drops againThe Collect2Earn program has been discontinued.Commented on Deletion of a postHi sorry for the delay. We will remove the one that is stuck so you can repost it.Commented on Content OriginThanks for reporting, we have another report for this artist and will be taking steps to make sure they are aware of our terms of service and that they hold copyright on original content that they post or will be banned.Commented on CopyrightsHi, thanks for reporting this, we will contact the artist and deal with it.Commented on CopyrightsThank you for reporting this. Our terms of service do require that artists hold copyright to the content they post. If you find a particular user is abusing this, please let us know so we can take appropriate action.Commented on I can’t see my tipsIt looks like your balance was withdrawn recently, sometimes the balance shows 0 but if you reload the page it updates. Hope this is what happened to you.Commented on Moment published twiceFixed!Commented on I'm trying to claim an NFT but its not letting meThe transaction for this did not go through and you did not receive a token on this drop, which is why it does not show up on this page. If the token shows in your profile, this is an error on our side. If you share your username I can correct this on our side.Commented on I couldnt claim this drop successfully but its not allowing me to claim it againThere was an issue with this drop related to a problem with the Base network, I believe that this transaction did not go through but our system incorrectly associated it with your account. If you can provide me with your remx profile username, I can remove the extra token on our…Commented on Moment - FortressThere was an issue with the Base network that caused issues for a few periods, we should have re-deployed any stuck moments by now. Please feel free to reach out if this happens again.Commented on Im unable to claim dropsI’m sorry you were experiencing this issue. Is this still a problem for you?