Chris Arsenault

Team

Commented on Sharing Farcaster profile to XI apologize for the delay in responding! It never sent me the notification for some reason that you had replied back. I will look into this. Again, along the same lines as X, it could be an issue with how Farcaster caches data. If you have shared before, it may have cached the ol…Commented on Sharing Farcaster profile to XHi Could you share a screenshot of what you are seeing so we can better figure out where the issue may be. Quite possibly this is actually something on X’s side as they do heavily cache their data to make things run faster and may have cached certain aspects of your remx profile…Commented on hi i have an issue with the moments tip section on thr app. its blank. i cant see anything ?Perfect!! Glad to hear Commented on Moment not deployingHi Dan, I apologize for this. Not sure exactly what went wrong. We have redeployed the moment for you, and it appears to be live now.Commented on hi i have an issue with the moments tip section on thr app. its blank. i cant see anything ?Hi again, Actually i just rolled out the fix for it. Could you try it again and see if it is now working for you??Commented on hi i have an issue with the moments tip section on thr app. its blank. i cant see anything ?Thanks for sharing that! I think i see the issue here. We should have a fix out for this tomorrow morning. I’ll let you know when the fix is live.Commented on hi i have an issue with the moments tip section on thr app. its blank. i cant see anything ?Hi Helen Could you try this again and see if the issue still persists? Base was apparently having some internal issues yesterday which was affecting things our our platform (as well as anyone else who uses Base) and may have been the cause of tipping issue. If it is still happeni…Commented on Issue adding Farcaster accountHi Seoul, I apologize for the issues issues with adding your warpcast account. Could you let me know what is happening when you try? Are you getting any specific errors showing up? Just so i can investigate where the issue might be happening. Ill also have to look into if we can…Commented on Viewing my postsRight, I mean did you replace the current bottom middle one with this one instead (like how we had the issue when you replaced the video file with a static image), or is current middle one supposed to be there still and this one a brand new one that that you created that should a…Commented on Viewing my postsDid you replace the bottom middle one with that one? Did you update the current one with that new image that isnt showing up?Commented on Viewing my postsHi! I apologize, I didnt see the notification regarding this! Im not seeing the image at all in your gallery. Is this missing completely, or is a different image showing instead?Commented on Viewing my postsNo worries! That helps us out a lot, I’ll start diving into why that bug exists! Just let us know if you have any other questions or concerns Commented on Viewing my postsThanks for the info. Can you take a look now? Is the correct image show up? Also by chance, when you first made the moment, did you originally created it as a video? And then change it to a static image file afterwards? There was some mismatched information in the record for this…Commented on Upside down photoHi Dan Sorry for the delay in responding. I took a look into your issue. By chance, is that image something you took with your phone and uploaded without editing in some kind of photo editor? If so, it appears to be an issue with how some browsers handle images uploaded that way…Commented on Viewing my postsHey ianmaina25 I apologize for the delay in responding, we were a little short staffed over the holidays. Anyways I have begun looking into your issue here. I was able to remove the duplicate moment in your gallery, and investigating to why the image is not loading. It appears th…Commented on "You have a moment being minted" message pops up when I try mint something. Which I dont...and dont understand. Its been telling me that for a couple of hours now too, when I try post a second follow up moment fir the day...?Oh perfect!! Glad to hear! Yah no idea what was happening then hahah. It may have been a caching issue as well for some reason. The browser was just holding on to old data, and confusing the new version. Can happen on very rare occassions. Let me know if any issues come back up w…Commented on "You have a moment being minted" message pops up when I try mint something. Which I dont...and dont understand. Its been telling me that for a couple of hours now too, when I try post a second follow up moment fir the day...?I mean… in theory it shouldnt? Generally the message should only be showing up if you either have a moment that is currently pending/processing (what happens when you finish creating it in the form page and it brings you back to your profile page) OR you have a processing moment…Commented on "You have a moment being minted" message pops up when I try mint something. Which I dont...and dont understand. Its been telling me that for a couple of hours now too, when I try post a second follow up moment fir the day...?Hi Dan, Sorry to hear this is happening. Just need a little more information from you and then we can start looking into this. Is the issue you are having when you are trying to create a new moment? Or are you trying to actually mint someone else’s moment? Is the message you are…Commented on GridWe’ve just released a fix to hopefully remedy this. The issue itself is coming from X for some reason (from what i was reading, this is a common issue for many sites who have an X sharing functionality), but I added something that should hopefully work a little more smoother with…Commented on GridHey again, Hmm. That error is actually coming from X, and i dont believe actually is happening from our end. Im going to do some investigating into that today and I will let you know if i find anything to help X not give you that message.Commented on HeiHey again, I believe the issue should be fixed now, and you should be able to share your grid. Please reload the site and try again, and let me know if you have any issues still with it.Commented on HeiHi stmaatrix0 I apologize that it is not allowing you to share your grid. I just took a quick look at your profile and you definitely have more items than needed to do that so this is definitely a bug on our end it seems. I will investigate into this issue, and let you know when…Commented on I can't get collector emailsHi there, I took a quick look at the sharing issue you had. Were you trying to share your created moments (moments tab) or the collected moments (collected tab) you have? If it was the created moments, this is due to not having enough items to share yet. You need to have at least…Commented on Banner updateHi again, We have released a hotfix this afternoon which should fix the banner issues you were dealing with. Along with being able to handle files that have spaces in the filename. Could you give it another try and see if it works for you now. Let me know if it still isnt working…Commented on Banner updateOne potential thing to look out for that i noticed with my testing right now is if your file name has a space in it anywhere, there is a high chance it will cause the image to break, as our image processer seems to have a bug (that we will look into fixing) where it doesnt know h…Commented on Banner updateIs it possible to attach the image you are trying to use here so i can see if anything with the image would cause it to do this as well?Commented on Banner updateHi papabeardedbird Thank you for bringing this to our attention. I will take a look into this bug today!Commented on duplicated momentThanks for being this to our attention. The duplicate should be removed now.Commented on cant upload videoGlad it’s working for you now, but also so strange as I couldnt find anything wrong with the last thumbnail you were using. Do you happen to recall what the error message said when you were using the other thumbnail image?Commented on cant upload videoMyself and another dev have been testing this together, but havent yet been able to reproduce the issue you are having. We are doing more testing into it to try to figure it out. Do you happen to have a desktop device you could try this on instead? Just so we can isolate if this…